Privacy Policy
Last updated: April 1, 2026
1. Who We Are
Above Ground Art Supplies, located at 74 McCaul Street, Toronto, Ontario M5T 3K2, Canada, with contact email [email protected], is the data controller for this website, planetcactus.info. This website is intended to provide information about our art supplies, custom framing services, and ways to contact our team. We are a local business serving downtown Toronto customers, including students, hobbyists, working artists, and design professionals. If you contact us through the website, by email, or by phone after using this page, we are responsible for handling your personal information in a careful, limited, and business-appropriate manner.
2. What Data We Collect
We collect the information that you voluntarily submit through the contact form or provide during follow-up communication. This may include your first and last name, email address, phone number, and the content of your message. If you ask about custom framing, your message may also include artwork size, material type, deadline, pickup expectations, or other project details. If you ask about art supplies, your message may include shopping preferences, item categories, quantities, course requirements, or budget information. We may also automatically collect limited technical data such as IP address, browser type, device information, referrer data, and pages visited, but only to support security, stability, spam prevention, and routine site administration.
3. How We Use Your Data
Your personal data is used only for legitimate business purposes connected to your inquiry. That includes responding to stock questions, discussing custom framing requests, clarifying product availability, organizing pickup or consultation details, providing service estimates, and sending service-related updates. We may also use contact history to improve the quality of future customer service, for example by checking what was discussed during an earlier inquiry. We do not use your personal information for automated decision-making, profiling, or hidden lead scoring. We are not interested in that sort of thing. The goal is simply to answer your question and, if appropriate, help you obtain the products or services you requested.
4. Data Sharing
We do not sell, rent, trade, or otherwise disclose your personal data to third parties for commercial marketing purposes. Personal information may be shared only with service providers who help us operate the website or business communication systems, such as secure hosting providers, email providers, IT support contractors, or spam-filtering tools, and only when necessary for service delivery. Any such providers are expected to handle data under confidentiality and appropriate security obligations. We may also disclose information when legally required to do so, including in response to lawful requests from courts, regulators, or other government authorities. Outside of those limited cases, your inquiry remains within our normal business operations.
5. Data Retention
We keep personal data only as long as necessary for the reason it was collected. Contact form inquiries, email requests, and related service messages should not be retained for longer than 24 months unless a longer period is needed to complete an ongoing framing order, resolve a customer dispute, maintain legally required records, or document business communications that must be preserved for accounting or compliance purposes. When retention is no longer necessary, the data should be securely deleted or anonymized. We review inquiry information periodically and aim to avoid keeping stale customer records around longer than needed. In a small business environment, disciplined deletion matters just as much as collection limits.
6. Your Rights
If applicable under Canadian privacy law, and especially if you are located in a jurisdiction that grants additional rights such as the European Union or United Kingdom, you may have the right to request access to the personal data we hold about you, request correction of inaccurate information, request deletion where lawful, object to certain processing activities, or request that processing be limited. Where legally applicable, you may also request a copy of your personal data in a portable format. To exercise these rights, contact us at [email protected] or call +1 416-591-1601. We may need to verify your identity before fulfilling a request. If we cannot comply fully, we will explain the reason as clearly as possible.
7. Cookies
This website should use only technically necessary cookies or similar technologies required for core site functionality, security, and session integrity. We do not intend to deploy advertising trackers or non-essential analytics cookies without appropriate notice and consent where required by law. If the site setup changes in the future and optional cookies are introduced, this privacy policy should be updated first so visitors understand what is being used, why it is being used, and how they can manage their preferences. At the moment, our position is straightforward: keep the website lightweight, secure, and respectful of visitors.
8. Security
We take reasonable administrative, technical, and organizational steps to protect the information submitted through this website. This includes using HTTPS where the site is hosted correctly, restricting access to business communications, and limiting data handling to authorized staff or contractors who need the information to respond to customers or support operations. No internet transmission or storage system is perfect, so we cannot guarantee absolute security, but we do work to reduce risk and to use proportionate safeguards suitable for a local retail and service business.
9. Policy Changes
We may update this Privacy Policy from time to time to reflect operational changes, legal developments, service updates, or changes in how the website functions. When this happens, the revised version will be published on this page and the “Last updated” date at the top will be changed. Material changes should be reflected clearly so visitors are not left guessing. Continued use of the website after an update means the current version applies to future interactions.
10. Privacy Contact
Above Ground Art Supplies
74 McCaul Street, Toronto, Ontario M5T 3K2, Canada
Email: [email protected]
Tel.: +1 416-591-1601